Return requests are reviewed item by item
Eligibility depends on the product type, condition, delivery date, purchased quantity and return terms recorded at checkout.
Return eligibility
The applicable return window and eligibility are shown in your order details. A return may be accepted when an eligible product is damaged, defective, incorrect, incomplete or materially different from its approved listing.
Opened, used, altered, personalised or hygiene-sensitive beauty products may be non-returnable unless they were delivered damaged, defective or incorrect.
How to request a return
Open the relevant order in your Babu Maker account, select the eligible seller order and items, enter the quantity and reason, choose an available resolution and upload clear supporting evidence where requested.
1. Select items
Choose only delivered and eligible items.
2. Add evidence
Upload clear photos or video where relevant.
3. Submit request
Track review progress from your account.
Inspection and decision
The seller or Babu Maker may review the reason, evidence, packaging, quantity, condition and serial or batch information where applicable. A pickup or physical inspection may also be required.
A request may be rejected when it is submitted outside the allowed window, the product is not eligible, evidence is insufficient, the returned item does not match the order or the item shows misuse, alteration or avoidable damage.
Refund amount and processing
The approved refund is calculated using the accepted quantity and the product, discount, tax and payment records captured with the original order. The approved amount may therefore differ from the amount initially requested.
Approved online-payment refunds are generally returned through the original payment channel. COD refunds may require verified bank or payout details. Bank and payment-provider settlement time begins after Babu Maker records the refund as successfully processed.
Shipping, COD, convenience or other service charges may be non-refundable unless the return resulted from an incorrect, damaged or defective delivery attributable to the seller or platform.
Return and refund support
For assistance with an existing request, create a support ticket from your account or contact:
no-reply@babumaker.com DONO GLOBAL CORPORATIONNear Radisson The School, Saunda Habipur,
Khurja Jewar Road, Bulandshahr – 203132,
Uttar Pradesh, India